Effective Communication Skill Blog

Luna Lovegood, the dreamy Hogwarts student in the Harry Potter series, had a SpeakStrong moment that changed the course of events in the final episode of the Harry Potter series. It's a SpeakStrong moment that illustrates well that sometimes support staff needs to be outspoken with the people Lunathey support.

Harry was in search of an item with little idea of where it might be. When Luna tried to get his attention, Harry dismissed her by saying he didn't have time to listen to her. Luna replied,

  • Harry Potter, you WILL listen to me.

That got his attention. From there, she explained her thinking about who might know the best place to look for the item. Harry heeded her advice and got the clue he needed. And the rest is Hogwarts history.

Luna didn't assume to be the leader in the quest. She knew this was Harry's mission, and she also knew that she needed to SpeakStrong to get him to listen to her. Like that, people in support roles need to get their exec, manager or director's attention to consider their ideas clearly. That's best done simply, but at times needs to be done with more assertiveness. 

That was one of the points of discussion in the webinar Admin PowerPhrases. You can watch the replay and download the slides to get the rest. 

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