Communication skills are great in theory, but how are they in practice? This Effective Communication Skill Blog shows you how to walk the SpeakStrong talk. I'm Meryl Runion Rose. Join our conversation about Communication Alchemy, and saying what you mean and meaning what you say... without being mean when you say it.
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Category: News and Events
Created: Monday, 21 March 2011 22:37
What a month since I sent my last newsletter.
I had surgery on one eye and can see things I never saw before - including colors and street-signs.
I'm having surgery on the other eye Wednesday.
I played Scrabble in Cincinnati with my 91-year old dad and it was so much fun. I'm going back for another round this Sunday.
And I spoke at a Lean Manufacturing conference for the Young President's Organization and fell in love with Lean Manufacturing. I'm going back for another Lean conference next week.
Now, it might seem a bit odd to say I fell in love with a manufacturing system. I have that feeling where you just want to ask: "where have you been all my life? I'm so enjoying getting to know you'. I talk about my experience on a radio interview on Lean Nation Radio. You can listen to the podcast.
Why Lean? Well, I'm still figuring that out, myself, but I will say that I love how Lean is as dynamic as the world is and as my approach to communication is.
And that's why my heart is singing. More later.
Created: Monday, 21 March 2011 13:20
Dan Mulhern posted today about "owning the space" we stand in. He referred to actors owning the stage and how his wife Jennifer owns the front of a courtroom when she prosecutes. It's about where you belong and how you show up there.
It's not about posturing. It's not about pretending. It's about claiming and embodying expertise.
I commented on his post that when independent business owners find their brand, the brand is about the space they own already. For example, I own business phrasing. Not that others don't play in that field - and play well. But business communication and particularly phrasing is where I shine. It's an expertise I bring to the table. It's a space I continually own more deeply.
My phrase books provide phrases based on that ownership. For example, admins often don't fully speak in ways that say "I'm an administrative professional. I own this space." All the phrases in the Perfect Phrases for Office Professionals book are based on that kind of professional ownership.
What's your arena? Where can you say,
...and do you show up in ways that reinforce that claim?
Category: Consciousness, Character, Ego and Balance
Created: Monday, 21 March 2011 02:12
I heard a nuclear physicist compare the construction of a proposed plant on the US east coast as playing Russian Roulette. He spoke of all the dangers and then went on to explain that he was lobbying against its construction as "a bad investment due to the risk".
He was apologetic for his financial argument for what he clearly felt was a major safety and moral issue. But I didn't have a problem with it at all. Effective communication means speaking in terms people relate to. This man is lobbying based on his own sense of social responsibility. I respect that. I also respect the fact that he knows what motivates the decision-makers he seeks to influence. We deal with the world as it is - not as we think it should be. In doing that, we are better equipped to effect positive change.
Category: News and Events
Created: Monday, 21 March 2011 02:35
Last fall, Karl, the CEO of Vibco, a manufacturing company that applies Lean Manufacturing, bought copies of my books for all his managers and found them to be very effective. He also hired me to speak for a YPO (Young Presidents' Organization) Lean Manufacturing event. I attended the entire conference and was surprised by how meaningful the event was for me. I gave the closing keynote, which I customized to guide the leaders toward having effective conversations about implementing what they had learned when they returned to their companies.
During the conference, I discovered a whole new world of like-minded people sincerely interested in creating productive work environments where everyone wins. I'm still processing what happened for me, but I will say it was exhilarating, affirming and transformative. I talked about it with Karl on his radio show Lean Nation last Tuesday. You can listen to the podcast here.
The conference was brilliantly structured to make the information transformational and practical. I will talk about that as a part of a webinar I'm offering for Professional Development University. It's called "Applying Classroom Learning to Workplace Reality". You can read about it here. http://www.professionaldevelopmentuniversity.com/Prod-2308.aspx?sourceCode=RUN324
There is a fee for each station that registers and you can get CEU credits for attending.
I also offer a free webinar to any group that purchases any of my books by the box.
There's a difference between learning how to do something and actually doing it. It's great to know how to bridge the gap.
Created: Monday, 21 March 2011 01:58
My husband Bob asked Lalena, the young woman who cleans our house,
- Is there anything you need to make your job easier?
Lelana replied that a new mop would be nice to have since the one we have falls apart.
Such a simple thing - and yet she didn't think to ask for an inexpensive tool that would increase her efficiency until Bob asked her what she might need.
Are there people in your life who make do with what they have when a simple improvement would make a big difference for them? Why not ask and find out?
Created: Monday, 21 March 2011 02:03
I find that when I can reply to an email quickly, I do. If it's something I need to study or research, I'll wait to reply, which could take a few days, or in very busy times, longer than that.
Bob's the same way. Some clients send him short emails and he answers right away. But if it's more complex and requires more time, he'll put it off until he has a block of time, which could take days.
When clients habitually send him long rambling emails, he will let them know. He'll say,
- The way my practice works, if I can respond quickly, I do. If it will take more time, I set it aside until I have a block of time. Just so you know.
He found that this information inspires some of his longer-winded clients to be more succinct in their queries.
Category: The Method
Created: Wednesday, 16 March 2011 14:37
Last summer I spoke with a man I've known since my teens who became a nuclear physicist. It was chilling for me to hear about how he left his job as the head of a nuclear power plant because of the disregard for safety. "I couldn't change it and I didn't want my name on it", he explained.
That comment has new significance in the light of recent events. One of the experts I've heard interviewed about the ongoing crisis in Japan not only quit his company, he went public about the danger.
It's one level of integrity to discover a danger, injustice or error and choose not to participate at cost to ourselves. It's another level to tell the world. It's not easy to be a whistle-blower. Some whistle-blowers find themselves whistling in the dark. Sometimes, if we wait until the world is ready to hear what we know, we can be more effective. Speaking STRONG requires continual judgment calls.
Whatever decision we make, it's important that we be completely honest with one person about our decision to speak out or not speak out. Ourselves.
I discuss that in skill-set #6 in my book Speak STRONG. Establish standards for honesty. One guideline is to pick battles big enough to matter and small enough to win. I'd say nuclear power plant safety issues are big enough to matter - wouldn't you? And in light of recent events, i think more people are ready to listen.