A practical, user-friendly guide to the most dreaded of all business tasks.
Written by two top business trainers, this guide reveals the strategies and language skills needed to make the most of performance appraisals - for both the reviewers and the reviewed.
It breaks the process into five simple steps and explains what to say with hundreds of winning phrases organized by topic (and hundreds of counterproductive phrases, too). It also includes advice on preparing an agenda, body language, and tone of voice - plus true success and horror stories.
"A properly delivered performance review can be a powerful catalyst for improving behavior and performance."
This book could not have come at a better time. I was dreading the thought of writing my performance reviews until I read this book. It gave me insight into the importance of the process as well as some key phrases to use to make the writing of the review simple. I could not believe how smooth the review process was this year as a result. I wrote my reviews with confidence and it took me half the time it normally takes! I passed it along to my managers and colleagues I was so impressed. Great job ladies on making a potentially tired subject alive and refreshing again! -- Laura Giacomino